Help and Frequently Asked Questions
Search
To search: either put first or last name of Artist (e.g. Cliff or Richard, Paul or McCartney) or part of a song title, or year or similar)
Where a name of a group or singer occurs regularly in other ways (example Heart, Love, Kiss, Prince etc) try either putting a known title of a song by that artiste or certain recurring words such as Love, Kiss, Prince can be tried as Heart (group), Love (group) or Kiss (group) or Prince (singer). These artistes have been modified in our search system to eliminate the many extraneous items particularly 'Heart' , 'Love' or 'Kiss'.
If you find that a similar artiste throws up too many extra non related items then please inform us and we will try to adapt the search for that artiste accordingly.
Alternatively if you are looking for a specific label (e.g. Tamla, 2 Tone, Stiff, Blue Beat etc etc) click on ‘Labels’ which are alphabetical, so just scroll down and try various pages based on the alphabet.
Or type of pressing (Format-e.g. Picture discs, Test Pressings, Acetates, Memorabilia etc etc)
Or Genre (e.g. Reggae, Folk, Dance, Soundtracks, Punk, Heavy Metal etc etc)
Or by Year (e.g. 1965, 1968, 1990 etc etc)
Ordering and Accounts
Accounts
if you already have an account and wish to order simply log in (click ‘Your account’ top right) then proceed to make your order.
If you wish to open an account you will need to place an order and follow instructions and COMPLETE the order
If you cancel an order you will not acquire an account until an order if fully completed.
ORDERING:
Click ‘Add to basket’ any items you wish to buy and when you have completed your search and added all items-click ‘Checkout’ (top right of page) and follow instructions.
Once you have submitted you cannot add to your order unless contacting us, however if you realise you have missed any items or sopt something later you can still order them:
1.If you have not been invoiced yet you should be able to view your account/orders and amend or add. If that is not possible, you make a whole noew order in the usual way by 'adding to basket' all required items and then submit.
2,If you have already been invoiced you may place an order for any extra items and submit. FIRST though we advise that you simply email us (sales@totallyviny'.com) and state that you intend to add to your submiited order and we will hold invoicing until the extra orders arrives.
This enables us to recalculate postage if required-often if the order is sufficient then extra items incur no extra due to weight zones being more expansive one smaller weights are passed.
After that has been done you can go to the unwanted order in your file and cancel.
If you have an account then log in if not already logged in select your shipping address and submit
If you do not have an account you will need to create one-there is only one way of doing this: make and complete an order.-that is pay the invoice.
When you make an order and have correctly filled out the required fields (name/address/shipping address/email address & telephone #**) and the submitted/confirmed your order-then you will receive an email 'WELCOME TO TOTALLY VINYL...asking you to ‘activate your account’-you MUST open this and click the link which will confirm your email address. and validate your order.
If you do not do this your order will be delayed processing and if we never receive confirmation then we will contact you and request that you open the email and what to do if you have not received it (ALWAYS check uour junk/spam folder). We notice that those emaling from corporate accounts are often blocked-please be aware of this.
If there is still no sign of it then contact us immediately.
** Telephone # IS REQUIRED for all overseas orders as your country now requires it in the customs form. If you don't put it then we won't be able to send it until you advise us-we will contact you if that is the case.
We DO NOT use your telephone # for any other purpose other than processing overseas orders and it is not given to any other body and we will not use it to contact you and it remains in your peronal account file for the stated use only.
If you do not have an account and make an order and then cancel it you will not create an account and no details will be retained. This of course does not stop you returning and making any other order and establishing an easy to use account.
This is two step proces NOT an automated system as we need to calculate postage so please wait for your invoice which may offer you a CHOICE of postage options and will offer you various payment options.
Please note that if we have not heard from you within 24 hours of your order invoice then your entry will be deleted. Any discounts offered will be void.
There is a card option which can be used via PayPal if you have an account or via a PayPal invoice if you do not. PayPal will advise you if the card you wish to use is valid on their system.
The 'currency transfer online' can be used by card and is a very good way of keeping fees down to only thhose charged on the site-you need to investigate FX sites yourself-there are numerous good options.
You may be able to use your card to pay by bank transfer within the UK-you need to contact your bank about this.
There is an automatic 5% discount for all payment options EXCEPT PAYPAL
YOUR ACCOUNT WILL ONLY BE VALID IF YOU FILL OUT THE FORMS CORRECTLY-YOU MUST PUT NAME and ADDRESS IN !!
Payment options
There are many payment options available.
- Paypal & Card via PayPal-Goods totalling £20 or more will require a signed for service
- (A PayPal invoice can be issued in GBP £s)
- UK drawn Cheque or Postal Order in UK GBP £s
- Online bank transfer payment: (UK bank to UK bank).
- Online bank transfer payment {OVERSEAS}:SEPA or other Online transfer (overseas transfers-you must pay all fees-you should check with your bank about fees you may have to pay)
- Bank payment: Over the counter payment into our account at a UK Lloyds branch {overseas customers cannot select this option unless you have a contact in the UK to make this type of payment)
- International Money Order or Bank draft drawn on a UK bank in GBP (£'s)
- Cash (your own currency or GBP £s) may be acceptable but only by prior arrangement and an agreed amount).
- Currency online transfer (very useful if you don't have a PayPal account or would like a 5% discount)-available to non UK buyers only. It may be possible to use your card with the currency site-you must enquire yourself.
Once you have selected your postage and payment options the payment page with the required details will show in your account.
If you are unsure about which payment option to use please contact us.
5% discount for set sale items are available for non paypal payments.
Postal & Packaging matters
NOTE that due to changed circumstances our posting is now usually collection from us by Royal Mail. These collection days normally apply to weekdays only and are not everyday.
POSTAGE and PACKAGING MATTERS NEW RATES will apply from April 2026.
We try to keep shipping costs to a minimum without compromising the integrity of the package.
A small packaging charge is included and some countries (particularly EU and USA) are now imposing handling fees payable up front when booking.
The internal packaging used where an outer envelope is used is normally recycled cardboard. The reason is that commercial 'stiffeners' are as much use as a chocolate fireguard unless at least 6 are used. The double flutedstiff paper outer cardboard we use is as good as you get and custom made.
Where multi items are being packed we usually make a customised box but also source suitable previously used boxes provided that they are to our standdard of contruction and strenghth as commercial boxes are deemed inadequate if cheap and expensive otherwise and we do not wish to pass on unnecessary costs for a small saving in time.A nominal charge is made for these to include our search and sourcing efforts and the name of the game re packaging is keeping costs down but not compromisng safety and securty.
Our policy is safe and secure whilt minimising costs.
Resleeving discs-this is usually done for normal vinyl where no original plain inner sleeve exists (i.e. special inner sleeve) and many products in the 12" singles genre do not come with any internal sleeve and therefore we will include one FOC.
Picture discs-see below. You MUST request resleeving BEFORE invoicing.
We will not put picture discs outside their sleeves unless protected by a neutral paper sleeve-you can request that the discs be resleeved, however a charge will be levied per disc as accessories such as sleeves are increasingly more expensive and if the extra weight breaches the weight zone then the relevant zone charge will be applied.
You will be advised if this is likely to occur and you will need to confirm that you are ok paying any extra charges thus incurred, This will be added to the invoice.
If you wish such sleeving amendments therefore, your invoice unamended should NOT be paid and you need to await the amendment to the invoice before paying if you have requested extra sleeves and been advised of the charge including any weight zone increases..
If you have paid the invoice before amendment then the extra charges will be amended to incorprate any extra fees so make sure you await the invoice amendmentand if no payment has been made then obviously the amendments will not be made.
For very large orders we would normally waive any charges (at our sole discretion) except breaching the weight zone.
Bubble wrap is sometimes used as extra protection.
The object of the exercise is to get your goods safely to you at a reasonable cost.
Extra packaging, or special packaging arrangements outside of our normal standard must be notified before invoicing however adjustments can be made to the invoice BEFORE it is paid.
Bulk orders outside of our normal packaging are house whatever suitable box is available via re-cycled means. These are excellent quality but sometimes there may be a short wait before something suitable depending on demand on the day. However as it is re-cycled a nominal charge may be made than than a very high one for a new box which are no better.
Any special customs requirements should be advised as soon as possible.
You should note that we use good quality re-cycled double-fluted cardboard for the internals stiffeners which we find are superior to those supplied by packaging manufacturer’s.
MULTIPLE ITEM ORDERS WILL BE WEIGHED (including packaging) AND PRICE DETERMINED FROM PREVAILING RATES SHOWN BELOW.
As items do vary in weight the tables below are a guide. Individual items are priced as shown in listing subject to weight zone but multiple item orders will be weighed first and then invoiced. If you wish a quote before you buy then ask.
ALL ITEMS ARE NORMALLY SENT BY ROYAL MAIL but courier rates may be explored where necessary but Royal Mail have adjusted their heavier rates to be very competitive and we find that they are far more reliable than courier pick-up services.
NEW RATES FROM APRIL 202
Maximum compensation that Royal Mail will pay out is £20 for untracked/unsigned for
Items with a higher value will normally be assigned the appropriate tracked rate, and this is obligatory under PayPal’s terms and conditions.
UK
LARGE LETTER (for up to 2 record only)-based on thickness of package/weight
double-fluted stiffeners are used + card envelope mailer or cruciform
Prices are those applicable from April 7th 26
1st - £4.05 or Tracked 24 £4.55
2nd - £2.65 or Tracked 48 £3.60
Note these tracked rates are not guaranteed delivery dates according to Royal Mail-they will endeavour to deliver as stated-see their website (www.royalmail.com).
Coverage for TRACKED packages maximises at £75.
SMALL PARCELS
Up to 2KG (heavier items up to 20kg are classified by Royal Mail as Medium parcels-the rates being slightly higher)
Prices from April 7th 26.
Bold = default postage quoted as they are CHEAPER !
1st £6.35 or Tracked 24 £5.85
2nd £5.15 or Tracked 48 £4.85
Note these tracked rates are not guaranteed delivery dates according to Royal Mail-they will endeavour to deliver as stated and usually do-see their website (www.royalmail.com).
For guaranteed delivery then other services are required such as Special delivery-see below.
Maximum compensation for above is £75 for tracked and £20 for untracked
Higher compensation coverage will require Special delivery.
ALL ORDERS over £20 require a signed for or tracked service if paying by PayPal
if you use PayPal a tracked or signed service must be used and insured value will be the declared customs value but using other payment methods it may not be necessary but note that the insured value will be the declared customs value for any overseas shipping but you can contact us to discuss ways and means of dealing with customs fees and taxes.
Remember: we do NOT charge any tax. There are no extra charges imposed on your order other than shipping fees.
SPECIAL DELIVERY-SIGNED FOR*^* (next day delivery except postings on a Friday)
Prices shown applicable rates from April 7th 26.
Request this service for guaranteed next day delivery weekdays only (For Friday collection and Saturday delivery to you Royal Mail charge an extra fee-currently £4-£6 for lower weights)
Compensation up to £750 (slightly extra for values above this up to £2500)
May be quoted for items valued higher than £75
Packages uo to the value of £750 (rates for £1000 up to £2500 please request)
Large letter (2 x 7") £10.50 (£11.20) (more add £1-up to 1kg) more than 2 x 7" = small parcel rate-see below)
Small parcel 500g £10.95 ( £ 11.65) / 1kg - £11.95 (£12..65)
up to 2kg £15.45 (£16.65)
up to 10kg £22.50 (£23.50)
up to 20kg- £26.50 (£28.95)
For very large orders UK or overseas we will search both Royal Mail/Parcelforce and assorted courier services to find the best rates on the day.
PLEASE NOTE that untracked items are precisely that, untrackable. Tracked items therefore can be tracked and we provide those details for you to do this.
If you have any issues tracking an item please contact us.
IF THEREARE ANY ISSUES WITH NON RECEIPT you are requested by us to CONTACT YOUR LOCAL DELIVERY AGENT or OFFICE (LDO) first.
There is OFTEN miscommunication between an agent and the receiptee (you) and this should be your FIRST POINT OF CONTACT.
After that contact us and we will endeavour to find out what has happened. However if this is a NON UK country this is obviously more difficult and we would normally contact the Royal Mail customer service team-even then it is not always fruitfull because they, at that point, usually have no cpntact point.
The contact point kicks in when a claim needs to be made (this is VERY RARE) and claims are usally any allowed after one month from posting.
NON UK SHIPPING RATES
The rates below (up to 2kg) are sent Royal Mail. Weights exceeding 2kg are normally quoted for Courier rate on the day.
We will do what we can to mitigate this but suggest you contact use with any concerns.
EUROPE
Due to security concerns we do not ship to ex soviet socialist republic countries-apologies.
NONE of our items for sale include any tax-taxes & duties may apply on arrival in your country.
NOTE: These rates are a GUIDE only, are not binding due to sudden price hikes by Royal Mail and are subject to change.
Rates may increase to some countries from April 7th 26
Europe has now been zoned into 3 separate rates.
Rates shown are based on ZONE 1 rates. (ROI, France, Germany, Corsica, Denmark, Monaco)
Zones 2 (Most of Europe
Zone 3 (mainly the smaller countries including some mid eastern Europe but include Norway, Switzerland. Russia, Ukraine)
If in doubt-ASK.
All Large letter rates are the same for all zones
250 g Large letter £10.30 (tracked) / £5.25 (untracked) This weight band will cover an average of 1 or 2 normal 7"
500 g Small parcel £10.10 (tracked) / 8.15 (untracked) This weight band will cover 1 x 12"with thin cover **
750 g Small parcel £10.65 (tracked) / 9.50 (untracked) This weight band will cover average of 1 or 2 x 12"/LP with normal cover**
1kg -2kg Small parcel £ 10.85 (tracked) This weight band will cover an average of 5-7 x 12"/LP with normal cover**
Amount of items will vary depending on the total weight and LP and 12" records can vary enormously depending on type of cover (gatefold/triple fold or normal) and whether any extra are included such as posters/inserts etc.
12" are usually lighter but again can vary if carrying a poster or extra inserts etc.
The rate charged will be according to the actual weight of the order (items + packaging)
** Extra items such as booklet/poster etc or gatefold covers or other special covers may l probably tip into the next weight zone.
ZONE 1 (Canada/South & Central America/Japan/China and similar)
NONE of our items for sale include any tax-taxes & duties may apply on arrival in your country.
Rates below are a guide only and may have altered slightly due to constand fiddling by the mail authorities.
All orders to Central & South America will be invoiced for insured/tracked or signed for irrespective of value
250 g Large letter £11.75 (tracked) / £6.85 (untracked) This weight band will cover an average of 1 or 2 normal
500 g Small parcel £14.65 (tracked) / £ 14 (untracked) This weight band will cover an average of 1 x 12" with thin cover cover**
750 g Small parcel £17.10 (tracked)) This weight band will cover an average of 2 x 12"/LP with normal cover**
1kg Small parcel £20.20 (tracked) This weight band will cover an average 3 x 12"/LP with normal cover**
1.25 Small parcel £22.55 (tracked) This weight band will cover an avergae of 4 x 12"/LP with normal cover**
1.5kg Small parcel £24.25 (tracked) This weight band will cover an average of 5 x 12"/LP with normal cover**
2 kg Small parcel £25.45 (tracked) This weight band will cover an average of 7 x 12"/LP with normal cover**
Amount of items will vary depending on the total weight and LP and 12" records can vary enormously depending on type of cover (gatefold/triple fold or normal) amd whether any extra are inluded suh as posters/inserts etc. 12" are usually lighter but again can vary if carrying a poster or extra inserts etc.
The rate charged will be according to the actual weight of the order (items + packaging)
** Extra items such as booklet/poster etc or gatefold cover or other special covers will probably tip into the next weight zone.
Weights above 2kg up to 20kg can be quoted-prices are slightly higher for each weight band 3/4/5/7.5/10/20kg
ZONE 3 (USA)
NONE of our items for sale include any tax-taxes & duties may apply on arrival in your country.
Rates below are a guide only and may have altered slightly due to constand fiddling by the mail authorities.
NOTE: untracked options are not given as they are MORE expensive !
From April 7th 26 the prices will change-the new price is shown in (blue). If only one price shown then price has not changed
Prices
Due to Trump's tariffs nonsense we are now charged a £0.50 fee per parcel by Royal Mail for processing shipping to the USA.
Duty may apply upon entry to the USA.
250 g Large letter £12.95 (tracked) (£13.30) / £8.45 This weight band will cover 1 or 2 normal 7"
500 g Small parcel £15.90 (tracked) This weight band will cover average of 1 x 12" single with thin l cover (lighter vinyl pressings only)**
750 g - 1kg Small parcel £18.15 (tracked)(£19.15) This weight band will cover average of 1 or 2 x 12"/LP with normal cover**
1kg Small parcel £18.15 (tracked) This weight band will cover average of 3 x 12"/LP with normal cover**
1.25-2kg Small parcel £21.85 (tracked) This weight band will cover average of 4-7 x 12"/LP with normal cover**
Weights above 2kg up to 20kg can be quoted-prices are slightly higher for each weight band 3/4/5/7.5/10/20kg
Amount of items will vary depending on the total weight and LP and 12" records can vary enormously depending on type of cover (gatefold/triple fold or normal) and whether any extra are included such as posters/inserts etc. 12" are usually lighter but again can vary if carrying a poster, gatefold cover or extra inserts etc.
The rate charged will be according to the actual weight of the order (items + packaging)
Extra items such as booklet/poster etc or gatefold or other special covers will probably tip into the next weight zone.
ZONE 2 (mainly Australia, New Zealand and similar)
NONE of our items for sale include any tax-taxes & duties may apply on arrival in your country.
Rates below are a guide only and may have altered slightly due to constand fiddling by the mail authorities.
250g Large letter £12.90 (tracked) / £8.00 (untracked) This weight band will cover an average of 1 or 2 normal 7"
500 g Small parcel £16.75 (tracked) / £15.70 (untracked) This weight band will cover an average of 1 x 12"thin cover**
750 g Small parcel £20.55 (tracked) This weight band will cover an average of 2 x 12"/LP with normal cover**
1kg Small parcel £ 24 (tracked) This weight band will cover an average of 3 x 12"/LP with normal cover**
1.25kg Small parcel £27.30 (tracked) This weight band will cover an average of 4 x 12"/LP with normal cover**
1.5kg Small parcel £30 (tracked) This weight band will cover an average of 5 x 12"/LP with normal cover**
2 kg Small parcel £32 (tracked) This weight band will cover an average of 7 x 12"/LP with normal cover**
Weights above 2kg up to 20kg can be quoted-prices are slightly higher for each weight band 3/4/5/7.5/10/20kg
Amount of items will vary depending on the total weight and LP and 12" records can vary enormously depending on type of cover (gatefold/triple fold or normal) amd whether any extra are inluded suh as posters/inserts etc. 12" are usually lighter but again can vary if carrying a poster or extra inserts etc.
The rate charged will be according to the actual weight of the order (items + packaging)
Extra items such as booklet/poster etc or gatefold or other special covers will probably tip into the next weight zone.
** Extra items such as booklet/poster etc or gatefold or other special covers will probably tip into the next weight zone.
IF IN DOUBT ABOUT ANY ASPECT OF POSTING PLEASE CONTACT
Items for offers
When new stock is listed the default setting is ‘Current best offer’. Normally when the item is completed a set sale price is then assigned.
Occasionally we will place an item for best offer but almost all items are now set priced but tis is now unusual.
If you wish to make an offer then simply contact us with your offer and NAME and ADDRESS and email address.
You will be advised if your offer has been logged and further advised if someone has made a higher offer.
A closing date will be notified as soon as possible.